Frequently Asked Questions

Everything you need to know about FindYourDoctor.ca, organized by topic

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About FindYourDoctor.ca Using Free Search Alert Service Payment & Billing Assisted Access Programme Privacy & Security Medical & Safety Information Technical & Account Support

About FindYourDoctor.ca

7 questions

Using Free Search

5 questions

Alert Service

8 questions

Payment & Billing

7 questions

Assisted Access Programme

12 questions

Privacy & Security

8 questions

Medical & Safety Information

4 questions

Technical & Account Support

6 questions

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Frequently Asked Questions

About FindYourDoctor.ca

What is FindYourDoctor.ca?

Why do you show clinics instead of individual doctors?

Are you affiliated with the government or CPSO?

How do you keep clinic information up-to-date?

How accurate is the clinic status information?

What if the status is wrong when I call?

Can clinics update their own listings?

Using Free Search

Is searching really free forever?

Do I need to create an account to search?

Is there a limit to how many searches I can do?

Can I update a clinic's status without an account?

What if no doctors near me are accepting patients?

Alert Service

How does the Alert Service work?

What information is included in alert emails?

Can I monitor multiple cities?

Can I change my monitored cities?

How many alerts will I receive?

Can I use alerts for multiple family members?

How are email alerts different from free search?

How quickly do alerts go out?

Payment & Billing

How much does Alert Service cost?

What payment methods do you accept?

Will my subscription auto-renew?

Can I cancel anytime?

Can I get a refund?

Do you offer annual billing?

Is my payment information secure?

Assisted Access Programme

What is Assisted Access?

Who qualifies for Assisted Access?

How long does Assisted Access last?

Is there a limit to how many times I can renew?

How do I apply for Assisted Access?

Do I need to provide proof of income or documentation?

Is Assisted Access really the same as paid Alert Service?

Will anyone know I'm using Assisted Access?

Do I need to reapply after 6 months?

What if my situation changes during the 6 months?

Can I add more cities after I'm approved?

Is Assisted Access really free? What's the catch?

Privacy & Security

Is my personal information secure?

What data do you collect?

Do you sell my data?

What do you do with my data?

Who do you share my information with?

Can I delete my account and data?

How can I access my personal information?

What if I have a privacy complaint?

Medical & Safety Information

Is FindYourDoctor.ca a medical service?

What should I do in a medical emergency?

Should I verify doctor credentials?

Do you guarantee I'll find a doctor?

Technical & Account Support

I'm not receiving alert emails. What should I do?

How do I change my email address?

I forgot my password. How do I reset it?

How do I update my payment method?

Can I pause my subscription temporarily?

Who should I contact for support?

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